Shipping & Delivery
At Eupholic™, we want every customer to have a smooth and transparent shopping experience. Below, you’ll find everything you need to know about our shipping rates, processing time, estimated delivery times, and tracking updates.
Shipping Rates
We offer free shipping on orders above $60.
For orders below $60, a standard shipping fee of $7.99 will apply at checkout.
Processing Time
Our processing time includes order verification, product quality checks, and packaging.
Due to the high volume of orders, our current processing time is 3–5 business days.
Please note that processing time is separate from shipping time.
Shipping Time
Shipping time refers to the time it takes for your order to arrive after it has been shipped out from our warehouse.
Orders may be shipped from our international warehouses depending on which location is closest to your delivery address. However, if the nearest warehouse is out of stock, your order may be shipped from another available warehouse.
Estimated Shipping Times by Country
Estimated shipping times are shown in calendar days and are based on recent order data.
| Country / Region | Estimated Shipping Time |
|---|---|
| United States | 8–12 days |
| United Kingdom | 5–11 days |
| France, Germany, Austria, Italy, Spain, Netherlands | 4–10 days |
| Other EU countries | 9–15 days |
| Australia | 7–13 days |
| Canada | 9–15 days |
Please note that shipping times may vary depending on your location, freight conditions, customs processing, and local delivery services.
Tracking Information
All orders will receive a tracking number with live updates once the package has been shipped.
Tracking information is usually sent within 48–72 hours after dispatch.
If 4 days have passed after your order has shipped and you have not received your tracking number, please contact our customer support team at info@eupholic.com.
Important Shipping Notes
If you are ordering from an island state, remote area, or hard-to-reach location, shipping times may be slightly longer due to shipping constraints.
Shipping estimates do not include customs or clearance delays, as these are outside of our control.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is entered correctly at checkout.
We process orders as quickly as possible, which means there is only a small window to cancel, change, or update an order after it has been placed.
If you need to change your shipping address, please contact us at info@eupholic.com as soon as possible after placing your order. We will do our best to update the address, but we cannot guarantee that changes can be made once the order has entered processing or has already been shipped.
If it is too late for our team to update the address, we will need to wait and see if the package is returned to our warehouse. If the package is returned to us, we can then help arrange reshipment to the correct address.
Returns
By placing an order with Eupholic™, you are responsible for the cost of return shipping back to us.
Please refer to our Return Policy page for more information on how to request a return or refund.
International Taxes and Duties
Taxes and duties are included in the checkout price, so you do not have to pay any extra cost to cover these fees.
Didn’t Find What You Were Looking For?
If you have any questions, please contact us at info@eupholic.com or through our contact page. We’ll be happy to assist you.