Refund Policy

 

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Before asking for a refund please read through our refund policy (this page) to see if you are applicable for a refund. To start the refund process , you can contact us at support@eupholic.com. If your refund is accepted, we’ll process your refund within 2-4 days.

CANCELLATIONS/MODIFICATIONS

If you need to cancel your order, please contact us as soon as possible. Our cancellation window is 4 hours from the time of purchase.

  • Once an order enters our system, it cannot be edited.
  • If your order has not yet been shipped, we will cancel it and issue a full refund.
  • If your order has already been processed or shipped, we are unable to stop it. However, you may initiate a return following the process outlined below.

For urgent cancellations, please email support@eupholic.com as soon as possible.

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report support@eupholic.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards.

RETURNS

Due to the current post office constraints caused by the current pandemic situation, our company is not currently accepting returns.

REFUNDS
To be eligible for a refund, you must report the problem to our company. 
Our company does not provide refunds in case of product misuse. 
LATE OR MISSING REFUNDS

If you haven't received your refund after 10 days of being approved, then contact your bank. It may take some time for your refund to be processed and officially posted. 

If you have contacted your bank and are still having issues, please contact us via email support@eupholic.com.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact support@eupholic.com.

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Before asking for a refund please read through our refund policy (this page) to see if you are applicable for a refund. To start the refund process , you can contact us at support@eupholic.com. If your refund is accepted, we’ll process your refund within 2-4 days.